SERVICE / 01–08
Every service call is a maintenance commitment.
A service contract does not just keep equipment running; it keeps hospital operations uninterrupted. Preventive maintenance reduces downtime, and documented records support equipment certification and compliance.
THE SERVICE RECORD
Eight service areas, one accountable team
01
Preventive Maintenance
Scheduled preventive maintenance visits to keep medical equipment in optimal working condition and reduce unexpected downtime.
02
Breakdown Service
Rapid response to equipment breakdowns. Diagnosis, repair, and return to service with minimum disruption to hospital operations.
03
Testing & Calibration
Testing and calibration of medical equipment to manufacturer standards. Documented results maintained for hospital records and compliance.
04
Certification Support
Support for equipment certification and documentation required by hospital biomedical departments and regulatory bodies.
05
Spare Parts Supply
Genuine spare parts and replacement components sourced from equipment manufacturers and authorised suppliers.
06
Equipment Installation
Professional installation of new medical equipment, commissioning, and handover to clinical teams.
07
Maintenance Contracts
Annual maintenance contracts covering scheduled visits, priority service response, and full documentation for hospitals and clinics.
08
Compliance Records
Maintenance records, service logs, and calibration certificates maintained for all equipment under our service agreements.
SERVICE MODEL
Service contracts tailored to your needs.
Annual maintenance contracts can be customised to cover individual equipment or an entire department. Service frequency, response times, and documentation requirements are agreed before the contract begins.
SUPPORT / ENQUIRY
Equipment records stay with the hospital.
We maintain complete service records for all equipment under contract. Contact us with the equipment name, model, and purchase date to discuss a maintenance arrangement or service requirement.
Contracts
Customised to hospital requirements
Records
Service and calibration logs maintained
Support
Assessment before any replacement